Refund policy
Welcome to Ayurix. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
Returns
Due to the nature of health, wellness, and personal care products, we do not accept returns of opened, used, or damaged products.
You may request a return only if:
- You received the wrong product.
- The product was damaged during shipping.
- The product received is significantly different from what was ordered.
Return requests must be submitted within 7 days of delivery.
Refunds
Once your request is reviewed and approved, a refund will be processed to your original payment method within 5–10 business days.
Refunds may be issued in the following situations:
- Product received damaged.
- Incorrect product delivered.
- Order cancelled before shipment.
Non-Refundable Items
The following items are not eligible for refunds:
- Opened or used products.
- Products damaged due to misuse.
- Orders returned without prior approval.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:
- Order number
- Photos of the product and packaging
- Description of the issue
Contact Us
For any return or refund inquiries, please contact:
Email: support@ayurix.online